1. PRIVACY POLICY (GDPR COMPLIANT)

Last updated:17/11/2025

1. Introduction

This Privacy Policy explains how FRENCH TOUCH FACTORY (“we”, “our”, “the Company”) collects, uses, stores, and protects personal data when users access or use ITHACA, our proprietary software solution.
We comply with the EU General Data Protection Regulation (GDPR) and all applicable French laws.

2. Data Controller

FRENCH TOUCH FACTORY
SIRET: 843717943
Registered Activity: Audiovisual Production (5911A)
Registered Office: 41, rue du Faubourg Saint Martin 75010 Paris
Email: contact@ithaca.eu
Phone: +33663039629
Representative: Anaïs Foin-Hakes

3. Personal Data We Collect

We may collect the following categories of personal data:

A. Identification Data

First name, last name
Username
Organization/company (if applicable)

B. Contact Data

Email address
Phone number (optional)

C. Connection & Technical Data (ITHACA software)

Login identifiers
Timestamps of connections
IP address
Device information (browser, OS, hardware, MAC Adress)
Usage logs
Crash logs
Performance diagnostics
Actions performed within the software (e.g., import, export, session activity)

D. Metadata & Analytics

Frequency of use
Features accessed
Events triggered in the interface

E. Optional Data

Support messages
Files voluntarily uploaded
Feedback or surveys

F. Payment Data (if applicable)

Processed exclusively by certified third-party payment providers.
We never store raw payment information.

4. Purposes of Data Processing

We process personal data for:

Account creation and authentication
Provision of ITHACA services
Software performance monitoring
Debugging and security
Improvement of features and UX
Customer support and incident resolution
Contractual communication (updates, notifications)
Statistical analysis
Legal compliance and fraud prevention

5. Legal Bases for Processing

Depending on the situation, processing relies on:

Contract performance (Article 6.1.b GDPR)
Consent (Article 6.1.a GDPR – cookies, newsletters)
Legitimate interest (Article 6.1.f GDPR – security, analytics, product improvement)
Legal obligation (Article 6.1.c GDPR – accounting, compliance)

6. Data Retention

Account data: as long as the account is active
Logs (security): 12 months
Analytics data: up to 24 months
Billing/financial records: 10 years (legal requirement)
Support messages: 3 years after resolution
Cookies: see Cookie Policy

7. Data Recipients

Data may be shared with:

Internal authorized personnel
Hosting providers
Analytics tools providers
Emailing and notification services
Software maintenance partners
Legal authorities (if required by law)

All subcontractors are bound by GDPR-compliant data processing agreements.

8. International Transfers

If data is transferred outside the EU, it is strictly protected by:

Adequacy decisions, or
Standard Contractual Clauses (SCCs), or
Equivalent GDPR-compliant safeguards

9. Your Rights Under GDPR

Users benefit from:

Right of access
Right to rectification
Right to erasure (right to be forgotten)
Right to restriction of processing
Right to data portability
Right to object
Right to withdraw consent
Right to lodge a complaint with the CNIL (www.cnil.fr)

To exercise these rights:
📧 [contact@ithaca.eu]

10. Security Measures

We implement:

Encryption at rest and in transit
Secure authentication layers
Strict access control
Audit logs
Regular backups
Intrusion detection
Server infrastructure hosted in GDPR-compatible datacenters

11. Modifications

We may update this Privacy Policy. Users will be informed about major changes.

2. COOKIE POLICY

Last updated: [DATE]

1. What Are Cookies?

Cookies are small text files stored on the user’s device when visiting our website or using ITHACA cloud services.

2. Types of Cookies We Use

A. Essential Cookies

Required for:

Authentication
Session security
Software stability

No consent required.

B. Analytics Cookies

Used to understand:

User behaviour
Feature usage
Performance metrics

Consent required.

C. Functional Cookies

Remember:

User preferences
Interface settings

Consent required.

D. Third-Party Cookies

Possible providers:

Google Analytics
Hosting services
Emailing services

3. Cookie Duration

Session cookies: deleted when the browser closes
Persistent cookies: up to 13 months (legal maximum in France)

4. Cookie Consent

On first visit, a cookie banner allows users to:

Accept all cookies
Reject non-essential cookies
Customize their choices

Users can later modify preferences via a dedicated page.

3. TERMS & CONDITIONS (CGU / TERMS OF SERVICE)

Last updated: [DATE]

1. Definitions

Software: ITHACA
User: any person accessing or using the Software
Company: FRENCH TOUCH FACTORY
Services: volumetric video processing, streaming tools, related digital features

2. Acceptance of Terms

By accessing ITHACA, users confirm they have read, understood, and accepted these Terms.

3. Eligibility

Users must:

Be at least 16 years old
Have legal capacity
Have a valid account

4. Account Creation

Users agree to:

Provide accurate information
Maintain confidentiality of credentials
Notify us of unauthorized access

5. Use of the Software

Users must not:

Attempt to reverse-engineer ITHACA
Breach security or bypass protections
Extract or copy proprietary technologies
Upload harmful, illegal, or infringing content
Use the service for activities contrary to law

6. Intellectual Property

All elements of ITHACA (code, design, architecture, algorithms, UI/UX, features) are:

Exclusive property of FRENCH TOUCH FACTORY
Protected by copyright and IP laws

Any reproduction, modification, or distribution is prohibited.

7. Service Availability

We strive to ensure continuous access but cannot guarantee:

Zero interruption
Absence of bugs
Immediate permanent availability

Scheduled maintenance may occur.

8. Liability

FRENCH TOUCH FACTORY is not liable for:

Damages caused by improper use
Data loss resulting from user negligence
Actions of third-party service providers
Force majeure events

9. Termination

We may suspend or terminate accounts in cases of:

Fraud
Non-compliance with the Terms
Harmful behaviour
Legal requests

Users may close their account at any time.

10. Applicable Law

These Terms are governed by French law.
Any disputes will fall under the jurisdiction of French courts.

4. LEGAL NOTICE / MENTIONS LÉGALES

1. Publisher

FRENCH TOUCH FACTORY
SIRET: 843717943
Registered Activity: Audiovisual Production (5911A)
Registered Office: 41, rue du Faubourg Saint Martin 75010 Paris (France)
Email: contact@ithaca.eu
Phone: +33663039629
Publication Director: François Bouille

2. Hosting Provider

OVH
Address: 2, rue Kellermann, 59100 Roubaix
Website: www.ovhcloud.com
Phone: (+33) 1007

3. Intellectual Property

All text, graphics, logos, software components, and data appearing on the website or in ITHACA belong exclusively to FRENCH TOUCH FACTORY or licensed partners.

4. Liability

The publisher cannot be held responsible for:

Service interruptions
External links
Technical issues
Inaccurate third-party information

5. Contact

For any legal or data protection request:
📧 contact@ithaca.eu
📮 41, rue du Faubourg Saint Martin 75010 PARIS (France)